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Cards

How do Refunds work with a ControlHub card?

If after making a transaction with a ControlHub card, the merchant issues you a refund, the refund will work just like with any commercial card: The merchant will issue the refund, and it will get ap…

Updated by ControlHub Support

Which Card Transactions are associated with which debit charge on my bank account?

Card Transaction repayments will show up as debit charges on your bank account statements with the description " CtrlHub Transact " (you may find a slightly shortened versions of this "description" d…

Updated by Jean Acosta

How to view my ControlHub Card Details

A. To view your ControlHub card details: Go to the Pay tab. Head over to the Cards subtab to view a list of all cards. Search for the Card you want to view by using the Search bar, or by using the fi…

Updated by Jean Acosta

How can I Cancel, Freeze or Deactivate a ControlHub Card?

A. To deactivate a ControlHub Card: Go to the Pay tab / Cards subtab to view a list of all your ControlHub cards. Search for the Card you want to deactivate by using the Search bar , or by using the…

Updated by Jean Acosta

How do I upload receipts for Card Transactions?

There are multiple ways to upload Receipts for Card Transactions: A. Via Slack. If your company has connected ControlHub to your company’s Slack workspace, users will receive a notification asking th…

Updated by Jean Acosta

Can you use a ControlHub Virtual Card internationally?

Yes, ControlHub cards can be used internationally for online transactions and digital payments. Please note that foreign transactions might incur transaction fees based on your company’s ControlHub s…

Updated by Jean Acosta

Why is my Card transaction being declined?

As you make purchases with ControlHub Cards, you may come across declined transactions, which also trigger Email and Slack notifications. Declination reasons could include:: Transaction amount exceed…

Updated by Jean Acosta

How can I see a report of my Card Transactions?

You can view all your card transactions in the Pay tab / Card Transactions subtab. On that same page, you can download a report that includes all of your card transactions, as well as their associate…

Updated by Jean Acosta

Is it possible to link our own company credit card to ControlHub’s Cards?

No, unfortunately it's not possible to link your existing company credit cards to ControlHub’s Cards. However, you can always sign-up to the ControlHub Cards program, which offers you the following a…

Updated by Jean Acosta

How do Card Transactions get repaid?

If your company uses our P-Card Program (virtual or physical cards) , ControlHub will debit your bank account for the cumulative value of Transactions made when either (a) the cumulative value of you…

Updated by Jean Acosta

What's a Virtual Card and how does it work?

A Virtual Card is a digital payment card that exists only in a digital form, without a physical card associated with it. It is typically used for online transactions and provides an additional layer…

Updated by Jean Acosta

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