How can I Cancel, Freeze or Deactivate a ControlHub Card?
A. To deactivate a ControlHub Card:
- Go to the Pay tab / Cards subtab to view a list of all your ControlHub cards.
- Search for the Card you want to deactivate by using the Search bar, or by using the filters available.
- To deactivate the card:
- Click on the card in question and its details will populate on the screen.
- You can also click on the three dots to the right side of the card to find the 🚫Deactivate option.
- Click on Deactivate Card.
B. To deactivate a card of your own Request, you can also follow this alternative flow (besides the first option outlined above):1. Head over to the My Requests tab to view your previously submitted requests.2. You can use either List view or Kanban view by clicking on their icons on the top-right corner of the screen. Apply filters and/or use the search bar to narrow down the Requests results:
- In Kanban view, locate the Request under the Approved or Purchased columns.
- In List view, according to your search terms and filters, matching results will show on top of the list.
- Click on the Request in question to open the Request Details view.
- Look for the Payments section.
- Click on the Card Details.
- Click on the Deactivate Card button.
- Confirm to save changes.
C. If you are an Admin user and want to deactivate other users’ Request cards:
- Go to the Reports tab.
- Head over to the Company Requests subtab.
- Search for the request associated with the card you want to deactivate by using the Search bar or by scrolling down the list of requests.
- Select the request you want to update by clicking on it.
- In the Request Details view, look for the Payments section.
- Click on the Card Details.
- Click on the Deactivate Card button.
- Confirm to save changes.
We recommend manually deactivating cards only after completing all the purchase(s) they were created for, in the event that you need to prevent a user from completing said transaction, or if you suspect fraud or theft of the card's information.
Please note that once a card is Deactivated, it CANNOT be reactivated again.
ℹ️ Only users with Admin permissions can deactivate other Users cards.
Please note that once a card is Deactivated, it CANNOT be reactivated again.
ℹ️ Only users with Admin permissions can deactivate other Users cards.
