How do Refunds work with a ControlHub card?
Updated
If after making a transaction with a ControlHub card, the merchant issues you a refund, the refund will work just like with any commercial card:
- The merchant will issue the refund, and it will get applied to the card (even if the card is already deactivated)
- All refunded charges get applied to your company's total transaction balance, so you don't need to repay them.
- Even if the card is already canceled or deactivated, the refund will still get applied.
The refund transaction will also be visible in the Card Transactions tab (located under the Pay tab), as well as on the list of Transactions for that specific card when viewing the Card details 💳.
